Refund policy
ASHOK KUMAR JHA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation Policy
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In case of receipt of damaged or defective items, please report the issue to our Customer Service team at +91 9110430697 within 48 hours of receiving the product. The request will be entertained once the merchant has checked and determined the same at their own end.
If you feel that the product received is not as shown on the site or does not meet your expectations, please notify our customer service within the same day of receiving the product. The Customer Service Team will look into your complaint and take appropriate action.
For products that come with a warranty from the manufacturer, please refer to the manufacturer’s warranty process.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cozygardenkit@gmail.com. Please note that returns will need to be sent to the following address:
D-1, 4th floor, CKP Residency, 2nd cross road, Horamavu main road, Bangalore-560043
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, candles, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 6-8 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cozygardenkit@gmail.com.